Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District

Location: Wellington Regional Hospital or Wairarapa Hospital

Service: ICT Service Desk

Contract: Permanent, full-time

Salary: $50,000 - $65,000

Kōrero mō te tūranga - About the role

Great place to Learn and Grow in an ICT environment. You will be joining a close-knit team that promotes collaboration and innovation. Our organisation is dedicated to making a difference in supporting better health outcomes in NZ.

Our role is to identify and triage incidents, provide timely updates and resolution, engage with all parts of the business and provide a highly professional service to our internal customers in the Capital, Coast, Hutt Valley and Wairarapa districts.

Mō tō mātou rōpū - About our team

The Service Desk Team is the front door to ICT and we support all aspects of Telephony and IT services.

This is where you get to: 

• Learn about all the different systems that are used in the hospital, 
• Interact with multitudes of different people, 
• Enhance your people and communication skills
• Grow your ICT knowledge 

We are a team who thrive on challenge and band together to overcome all things that are put to us. We work hard, but we also take time to have a laugh and celebrate our success.

From BYO devices, to Cloud based services, to life saving Clinical Applications and hardware - we support it all. 

Moū - About you

We are looking for the right person that has a great customer ethic, and who wants to grow and make a difference in support of ICT for Health. 

We are looking for a team member who:

• are self-motivated
• can pick up new processes quickly
• are able to talk customers through triaging issues with applications or configuring BYOD
• have a great work ethic
• are passionate about making a difference
• who are prepared to go that step beyond to deliver exceptional service

Ideally you would bring with you to the role:

• Strong understanding in using Active Directory to manage accounts
• Good knowledge of Citrix, Cloud and Microsoft products (Office365, Teams etc).
• Ability to manage devices (Laptops, mobile phones, tablets)
• 2+ years' experience in a customer service environment such as contact centre / IT service desk
• Relevant IT industry certification(s) would be advantageous

E pā ana ki a tatou - About us

Here at Capital, Coast & Hutt Valley District we embrace diversity and welcome applications from all people, including all gender identities, ages, ethnicities, sexual orientations, disability and religions. A workforce that is diverse and inclusive means that we are better positioned to understand and serve our community.

Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

To find out more about us click on the following links:

Capital and Coast

Hutt Valley

Mental Health, Addiction and Intellectual Disability Service

Me pēhea te tuku tono - How to apply

Click the apply now button to send your application directly to us. For further information on this role please email recruitment@ccdhb.org.nz and indicate the job title and vacancy number in the subject line.

We require all our employees to be fully vaccinated against COVID-19 with an approved vaccine, including have had one booster vaccination. We are not accepting applications that do not meet this criteria.

Applications close 26th September. Please note we will be reviewing applications as we receive them and continuing with the recruitment process.

Ma tini, ma mano, ka rapa te whai

By joining together we will succeed