Outpatient Administrator/Kaiwhakahaere Tūroro o Waho
Nau mai, haere mai ki Ūpoko ki te uru hauora.
Location: Wellington Regional Hospital/Kenepuru Hospital/Hutt Valley Hospital
Service: Wellington Regional Hospital
Contract: Fixed-term, full-time
Salary: $51600 to $58997 dependant on experience
Kōrero mō te tūranga ' About the role
The Outpatient Administration Team covers a wide range of key tasks ranging from processes relating to registration, referral lists, creating templates and scheduling of first specialist assessment including initial patient contact. You will be providing a central patient enquiry service where patients can reschedule or cancel their appointments and seek general information about their visit.
The purpose of this role is to provide a patient focused registration and booking service to patients, general practitioners and outpatients departments. Support the Team Leader to design new processes and work with services on quality improvement initiatives across the District Capital, Coast and Hutt Valley.
Some of your duties will include:
- Scheduling and referral management
- Record preparation and data entry
- Front line customer service and patient admissions
- Inbound and Outbound calling
- Text messaging and emails
Mō tō mātou rōpū ' About our team
Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique.
Our Outpatient Administration Teams covers a wide range of key tasks ranging from patient registration, referral lists, creating templates and scheduling of first specialist assessment's including initial patient contact.
We also provide a central patient enquiry service where patients can reschedule or cancel their appointments and seek general information about their visit and provide an outbound call reminding service to patients in the evenings. Additionally, our team also provides front line customer service at the main atrium reception, providing quality, and customer focused reception service to patients attending clinics, patient admissions or making any type of enquiry.
Moū ' About you
We are looking for someone who can hit the ground running, with great customer service skills, professionalism and time management skills.
The right candidate will also bring:
- Ability to take ownership accountability and responsibility for the role.
- Intermediate Microsoft Office Computer skills
- Ability to maintain patient and office confidentiality in line with the Privacy Act
- A good understanding of the English language
Previous knowledge of patient management systems experience in a health environment is desirable.
E pā ana ki a tatou ' About us
Here at Capital, Coast & Hutt Valley District we embrace diversity and welcome applications from all people, including all gender identities, ages, ethnicities, sexual orientations, disability and religions. A workforce that is diverse and inclusive means that we are better positioned to understand and serve our community.
Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.
To find out more about us click on the following links:
Me pēhea te tuku tono - How to apply
Click the apply now button to send your application directly to us. For further information on this role please email firstname.lastname@example.org and indicate the job title and vacancy number in the subject line.
We require all our employees to be fully vaccinated against COVID-19 with an approved vaccine, including have had one booster vaccination. We are not accepting applications that do not meet this criteria.
Ma tini, ma mano, ka rapa te whai
By joining together we will succeed
|Location:||North Island - Wellington - Wellington Central|
|Job type:||Permanent Full time|
|Expertise:||Non-clinical - Administration - Administration|
|Attachments:||No File Attached|