• Mental Health and Addictions Service - Whangarei, Northland
•  Permanent, full-time position working 40 hours per week
• Patient Safety & Quality Improvement Directorate

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

This is an opportunity to make a real difference at the very heart of Mental Health and Addiction services for Te Tai Tokerau. The role of Quality Facilitator involves working closely with the clinical teams and service leadership to promote, facilitate and co-ordinate a culture of excellence in continuous quality improvement throughout the Mental Health and Addiction Service within Health New Zealand - Te Whatu Ora - Te Tai Tokerau.  

The focus of this role is to support the evaluation and improvement of routine practice to mitigate risk and to ensure patient safety and quality improvements are identified and facilitated; current certification standards are maintained and are in line with the organisations strategic plan. This role is suited to a person who is passionate about the service user experience, continuous improvement and people engagement.

Responsibilities include:

• Monitor, maintain and evaluate the effectiveness of the quality and risk management goals and objectives. 
• Support the management of consumer complaints according to Code of Health and Disability Services Consumers' Rights Regulations (1996) 
• Support the management of adverse events in conjunction with the Service leaders and Reportable Events Committee.
• Report trends and gaps in service provision to Manager and Operational staff providing detailed reports with recommendations and appropriate action plans
• Develop and report on the service quality plan

About the Location

For more information on living and working in Northland, click here

About you

You will have experience in or understanding of:

• Quality assurance activities (serious events, complaints and corrective actions)
• Quality measurement, data review and analysis
• Health and Disability Sector Service Standards processes
• Report writing
• Working with multi-disciplinary team
• Commitment and genuine interest in continuous quality improvement with a strong customer focus
• A passion for providing high quality clinical care and supporting equitable health outcomes

Whilst not essential, applicants with recent experience working within in a healthcare setting; have a health-related qualification and current practicing certificate, or quality improvement qualification will be highly desired. 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.  

How to Apply

To apply please click “apply now.”  All applications must be submitted through our online careers' portal by 30^th March 2025. If you have any questions about the role, please contact Olivia Matthews at NL-jobs@tewhatuora.govt.nz.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.