Service Co-ordinator - National Bowel Screening Programme
Why is bowel screening important?
We are seeking candidates who have a passion for wanting to support Māori and Pasifika communities. We have first-hand knowledge that when our service users are dealing with someone who has a strong understanding for their cultural practices, they are more likely to engage and follow through.
Every year, more than 3000 New Zealanders are diagnosed with bowel cancer and more than 1200 die from it. This free National Bowel Screening Programme aims to save lives by detecting bowel cancer at an early stage when it can often be successfully treated and has a focus on initiatives that drive equitable participation for all population groups.
International evidence shows that bowel screening programmes can save lives through early diagnosis and treatment of bowel cancer. There may be no warning signs that bowel cancer is developing. Where cancers are diagnosed through services that treat people who already have symptoms of bowel cancer, only about 40% are found at an early stage.
Māori are more likely than non-Māori to die from bowel cancer, partly because Māori are more likely to be diagnosed with bowel cancer at an advanced stage when it is more difficult to treat. A bowel screening programme that has equal screening and follow-up rates for Māori and non-Māori could reduce inequities through early diagnosis and treatment.
Atu mo te mahi - About the role:
- Contact members of the community who have been invited by the Ministry of Health to complete a Bowel Screening kit to proactively assist and encourage participation
- Be a helpful, listening ear for incoming calls to answer questions and encourage people to take part in the programme
- Undertake administrative duties to support the quality of the information available in the system
You will be required to work Monday to Friday (8am to 6pm, rostered) in our Wellington Call Centre.
Pehea koe - About you
- Lived experience or cultural upbringing including that of Te Ao Māori and Tikanga or Pasifika is essential alongside the ability to be able to demonstrate this understanding over the telephone
- The technical ability to use a national screening database.
- Commitment to quality
- Positive attitude and sense of humour
- The ability to converse in Te Reo Māori or a Pasifika language is preferred
- Proven ability to follow procedures and processes
- Ability to analyse information before communicating this to a participant on the telephone
- Attention to detail, able to write clearly and concisely
- Passion for customer service excellence
- Quick and alert mind, with the ability to adapt
- A flexible approach and the ability to multitask
- Bring energy and resiliency to your mahi
Ō tātou uara - Our values
Our ambition is to give everyone in Aotearoa the opportunity for wellness. Our values underpin all we do, and how we do it. We hope you share these values too.
- Do the right thing - Mahia te mea tika
- Motivated by quality - Hihiri e te kounga
- Passion for better - Ngākau nui ki te pai ake
- Shoulder to Shoulder - Pokohiwi ki Pokohiwi
To tatou tikanga - Our culture
Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.
Whakarongorau Aotearoa's commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.
To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as Māori and 22% as Pasifika. 100% of our frontline Bowel team identify as Māori and/or Pasifika.
Applications for this exciting position are now open. If this sounds like your next career move, then do it - simply submit your application today via the apply link.
|Location:||North Island - Wellington - Wellington Central|
|Job type:||Permanent Full time|
|Expertise:||Clinical - Community / Public Health - Service Coordination|
|Attachments:||No File Attached|